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Sales & Customer Service Associate

SUMMARY

In this role, you will serve as the first line of contact for walk in customers. You will be responsible for welcoming guests and assisting them to find outfits that most meet their needs. You will be required to adequately guide the customer through the store and convince them to make a purchase.

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ROLES AND RESPONSIBILITIES

• Greet customers, respond to questions and provide outstanding customer service.

• Take and manage large amounts of incoming phone calls.

• Respond to online enquiries, process and fulfill order requests.

• Book shipments for delivery.

• Handle customer complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution.

• Guide and advise customers on product selection.

• Maintain outstanding store condition and visual merchandising standards throughout the sales floor.

• Introduce promotions and opportunities to customers.

• Generate sales leads.

• Meet sales targets

• Cross-sell products to increase sales.

• Wrap dresses in the appropriate bags.

• Attach price tags to merchandise.

• Ensure shopping experiences are memorable for all walk in customers.

• Assist customers in the fitting room.

• Anticipate customer needs and provide data for sales forecasts.

• Prepare and maintain sales records and reports for upper management.

• Monitor and analyze sales/market trends.

• Take daily stock count, monitor and maintain inventory levels.

• Ensure new merchandise gets to the sales floor promptly.

• Ensure the overall cleanliness of the store daily.

• Ensure store compliance with health and safety regulations.

• Responsible for security within the store as well as watching out for fraudulent acts.

• Stay on top of the latest fashion trends and styles.

• Perform all other duties as assigned.

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QUALIFICATIONS

- HND or BSC in any related discipline preferably marketing, business, and finance.

- 1-3 years experience in direct sales.

- Experience in the fashion industry is a plus.

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REQUIREMENTS

- Excellent customer service skills.

- Upbeat and amiable personality.

- High level of professionalism.

- Ability to work independently and flexibly.

- Ability to work well under pressure and meet deadlines.

- Good networking, prospecting, and closing skills.

- Result-oriented team player with exceptional motivation and interpersonal skills.

- Excellent negotiation skills.

- Excellent organizational skills.

- Attention to detail.

- Familiarity with inventory procedures.

- Personable and approachable.

- Able to work in a fast-paced environment.

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JOB DETAILS

- Full-time role based in Lagos.

- Candidate should reside in Lagos or be willing to relocate.

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REMUNERATION

- Dependent on experience.


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Key Requirements


Qualified

- 1 to 3 years experience in direct sales.

Approved

- HND or BSC in any related discipline, preferably marketing, business, and finance. 

- Certification in pattern making. 

- Experience in the fashion industry is a plus. 

Efficient

- Able to work in a fast-paced environment.

Skilled

- Ability to work independently and flexibly.

- Ability to work well under pressure and meet deadlines.

- Excellent organisational skills

Communicator

- Result-oriented team player with exceptional motivation and interpersonal skills.

Team-Player

- Excellent customer service skills. 

- Excellent negotiation skills.

- Good networking, prospecting, and closing skills.